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Terms & Conditions Policy

This website is owned and operated by Renao International Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a wide range of computer education opportunstes and courses that will enhance their future. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

1. Requirements to create an account

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

2. Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged along with your payment.

3. Return and refund policy

All purchased products are not eligible for return. 

4. Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

5. Ownership of intellectual properties, Copyright and Logos

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

6. Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. 

7. Indemnification

You agree to indemnify and hold Renao International harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Renao International assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

9. Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

10. Promotional e-mails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

11. Preference of law and dispute preference

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of South Africa, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Centurion, South Africa. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Terms & Conditions Policy Online Courses

1. Bookings


Open courses: Please ensure that you have read, understood and accepted the conditions of booking before you submit a course booking. By placing a booking, you will be deemed to have read, understood and accepted these terms and conditions, therefore entering into a contract.

Booking a place on an Open Course can be done in the following ways;


N.B. Please ensure that you/your delegate can commit to course date(s) selected and familiarize yourself with our Cancellation/Transfer policies in section 3.

When booking via our website, payment can be made immediately by Paypal transfer. You can also select the invoice option for other payment methods. An invoice or receipt will be emailed to you upon booking. Your booking is then classed as a confirmed booking and terms and conditions herein apply. Although your booking will be classed as confirmed, your place on the course selected will be provisional until payment has been received.

The booker is also responsible for ensuring that the delegate is aware of their booking and that they are able to attend and participate in the session (that they are available and have the required hardware and software to take part).


Making a course booking constitutes a binding contract according to our terms and conditions herein.


2. Payment

Full payment must be received within 5 days of booking or before the course start date; whichever is soonest. If payment has not been received 72 hours before the course date, login details for the virtual course will not be provided.

Payment can be made by online Paypal payment at the time of booking, or you can select Invoice payment.


Should you wish to pay by Paypal after booking, please email


Renao International reserves the right to refuse course participation if payment has not been received 72 hours prior to the course date and our Cancellation Policy shall apply.

Late payments will incur a late payment charge of 10% and you may forfeit your place on the course.


3. Customer Cancellation / Transfer Policies


3.1 Transfer Policy

a) Virtual Learning Open (public) courses


We at Renao International understand that circumstances may occur which may require the client to reschedule training to another open course. All transfers must be confirmed by email to, and the following fees will apply:

  • More than 10 days Notice - First transfer: No charge. Subsequent transfer: 25% of session fee

  • 0 - 10 days Notice - No option to transfer, unless in exceptional circumstances at a cost of 50% of session fee


Free of charge transfers will only be possible to another virtual learning course

b) Virtual Learning In-house (company) courses


Provided an alternative date is requested more than 14 days prior to the original course date, no transfer fee will be payable.

In the event that a transfer is requested 8 - 14 days prior to the course date a transfer fee of 10% will be payable and must be paid within 28 days or prior to the new course date (whichever is sooner).

In the event that a transfer is requested 7 or fewer days prior to the course date, a transfer fee of 50% will be payable and must be paid within 28 days or prior to the new course date (whichever is sooner).

Changes to the start time, finish time or schedule of the session are entirely at the discretion of Renao International and the trainer. Renao International reserves the right to refuse changes to the agreed timings should these be made after the initial agreement has been entered into.  Delegates joining the session late or leaving early will not be entitled to a transfer or refund.

3.2 Cancellation Policy

a) Virtual Learning Open (public) courses


All cancellations must be confirmed by email to courses and the following fees apply (whether or not payment has been received):

  • More than 30 days Notice - No charge

  • 11-30 days - 50% of session fee

  • 1 - 10 days - 100% of total session fee (no refund)

b) Virtual Learning In-house (company) courses


In the event of written notice of cancellation being received by Renao International in excess of 4 weeks prior to the course start date, a cancellation fee of 50% of the entire event fee is payable by the customer. 

If written notice is received less than 4 weeks prior to the course start date a 100% cancellation fee is payable by the customer. 

3.3 No-show Policy


Where Renao International does not receive a cancellation notice from the client before the course start date, and the delegate does not attend the training, the following applies:

  • No refund of the course fee will be made. If payment has not been made, full payment plus any applicable interest charge will be due immediately.

  • The option to transfer is not available and a new course booking will need to be made and paid for.


3.3 Technical issues policy


It is the client's responsibility to ensure that the delegate(s) has suitable software, hardware and connectivity to join the session without issues. The trainer will allow time at the beginning of the session to talk delegates through the practical elements of using the virtual learning platform and delegates are encouraged to join the session ahead of the start time to ensure connectivity, sound and video are working correctly. 

Should a delegate be unable to continue with a session due to personal or technical capability issues, the virtual learning session will continue for other delegates and no refund will be provided. 

Should the Crisp trainer experience technical difficulties that seriously impact on the quality of the session for delegates, an alternative session will be arranged.


3.4 Substitution Policy


Only those delegates registered for the course will be permitted access. The access link and password should not be shared with other colleagues without confirming a substitution with Renao International in writing. Crisp reserves the right to refuse access to the virtual learning course to any unregistered/unconfirmed delegates.


a) Virtual Learning Open courses - a substitute can be provided up to 10 days before the course at no extra charge but must have the necessary pre-requisites in order to attend the course. Only 1 substitution can be made per booking. Details should be sent to the email address

b) Virtual Learning In-House courses - the client is responsible for confirming the delegate names and email addresses at least 4 working days before the course starts, to allow joining details and passwords to be sent to delegates. Changes to the delegate list are permitted as long as these are confirmed in writing to The maximum number of delegates must not exceed the agreed maximum


4. Refunds

Renao International will refund fees paid in accordance with section 3. If payment was made by credit/debit card, any refund due will be made back to the same card, minus any card charges incurred by Crisp. If payment was made by another method, the refund will be made by bank transfer.


5. Cancellation/Alterations to Course Contents, Dates, Fees or Trainer

Renao International reserves the right to alter or cancel courses without liability. We undertake to provide reasonable notice of any change or cancellation except in the case of an emergency. In the rare event of Renao International cancelling a course, and where an alternative cannot be provided, the booker will be entitled to a refund of fees paid to Renao International (or keep a course credit on their account), but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation or change. We will do our utmost to accommodate delegates on to a suitable alternative course/date.

Renao International reserves the right to provide a substitute trainer without notice. Renao International seeks to ensure that the course contents are continually reviewed and kept up to date. This may result in some alterations to the published contents. Renao International reserves the right to make amendments to published course contents without notice.

All fees are subject to change and can be altered at any time prior to booking.


6. Course materials

Course materials provided before, during or after the virtual learning session remain the intellectual property of CertNexus and are copyrighted. Materials are not to be reprinted, adapted, reused or shared without express permission of Renao International.


7. Special Offers and Discounts

Only one Special Offer or Discount can be used per course. Discounts and Special Offers are at the discretion of Renao International and can be withdrawn at any time.


8. Certificates 

Replacement certificates for attendance on a course, will not be possible.

Contacting us

Please contact us through the contacts form if you have any questions for us.

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